First Name: *

Last Name: *

Email *

Client Name: *

Message to Technician

We let our client down on the first try, but they’ve given us another chance to make things right! Please give it your best!

Redo Instructions

Unless specified in the job notes to clean the entire house again, only clean the areas the client complained about. Do a checkup of the whole house, but do not clean it all over again.

Important Reminders

Client Privacy
If the client is home, do not take pictures without their permission.

Team Accountability
Do not place blame on your teammate in front of the client.

Client Interaction
If the client is present, ask if they would like to review the missed areas with you before cleaning. Once completed, ask them to check those areas again.

Permanent Stains
Clarify with the client any stains that cannot be safely or fully removed.

Questions & Comments

In your opinion, was the client’s complaint valid? *

Yes

No

Comments:

Were there any stains (in the redo areas) that could not be removed? *

Yes

No

Comments:

Was the home overly cluttered? *

Yes

No

Comments:

In your opinion, was the client overly picky or expecting an unrealistic level of service? *

Yes

No

Comments:

Was the client happy with the redo? *

Yes

No

N/A The client was not present

Comments:

Photo Upload (Optional)

If necessary for documentation, you may upload photos related to the redo here.

⚠️ Privacy Warning⚠️

Please ensure client privacy is respected at all times. Avoid taking photos without permission, especially if the client is present, as this could be seen as invasive or disrespectful.

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